Tier 2 Help Desk Technician

Provide first-line IT support through service desk.

Assist with identity and access management tasks.

Demonstrate product value to Enterprise Customers.

Address customer challenges with tailored solutions.

Serve as the final technical escalation point for support.

Triage and reproduce technical issues efficiently.

Demonstrate HYPR value through POV plans.

Architect end-to-end designs for technical solutions.

Provide technical support for Windows and Mac devices.

Manage device lifecycle and deployment using MDM tools.

Provide hybrid IT support in Denver.

Deliver Tier 1-2 deskside and remote assistance.

Build privacy-first distributed data systems.

Design high-throughput event-driven architectures.

Lead the platform engineering team.

Build a foundational platform layer.

Execute projects involving Windows Server and virtualization.

Administer Microsoft cloud environments including Azure and M365.

Support and execute cloud projects.

Administer Microsoft cloud environments.

Define the enterprise platform roadmap focusing on RBAC, SSO, and authentication.

Balance security, compliance, and reliability in product planning.

Oversee daily IT operations.

Manage IT system enhancements and upgrades.

Own end-to-end implementations with enterprise customers.

Translate customer pain points into product solutions.

Maintain and improve cloud infrastructure using Terraform.

Manage IAM and RBAC across environments.

Design and implement IAM components.

Build enterprise IAM features such as RBAC and SSO.

Oversee technical roadmap and project prioritization.

Identify and reduce manual operations through automation.

Provide technical support for Windows and Mac devices.

Manage device deployment and lifecycle.

Manage core IT operations across multiple platforms.

Oversee access management and onboarding/offboarding processes.

Provide Tier 3 support for complex issues.

Lead site deployments and migrations.

Oversee technical roadmap for engineering teams.

Identify and reduce manual operational toil.

Design and maintain GraphQL/REST APIs.

Own and manage access-layer systems.

Build and optimize security detection pipelines.

Conduct incident investigations for security breaches.

Secure infrastructure, endpoints, servers, and assets.

Focus on Data Protection and DLP solutions.

Act as the primary helpdesk responder.

Provision laptops and workstations with security tools.

Oversee technical roadmap for engineering teams.

Identify and reduce manual processes through automation.

Lead and architect authentication systems.

Drive verification experiences with document proofing.

Lead and mentor the IT team.

Build user-centric service automators.

Provide remote-first technical support.

Troubleshoot and resolve macOS and Windows issues.

Oversee technical roadmap and project prioritization.

Identify and eliminate manual processes through automation.

Architect and maintain enterprise infrastructure.

Lead systems architecture and identity management.

Design and build observability platforms.

Define metrics standards and maintain dashboards.

Support IAM in FedRAMP environments.

Manage customer issues from start to finish.

Oversee the technical roadmap for engineering teams.

Identify and automate manual processes in JML lifecycle.

Provide first-line support for API issues.

Diagnose and test bugs collaboratively.

Manage inventory and distribution of laptops and assets.

Administer SaaS applications for effective collaboration.

Provide hands-on IT support for US users.

Administer and improve ITIL 4 processes.

Serve as Tier 3 support for hardware/software issues.

Lead deployments and migrations across sites.

Migrate from transactional databases to analytical data warehouses.

Create real-time data ingestion systems.

Architect high-availability authentication services.

Implement OIDC and SAML for federated SSO.

Manage post-sales lifecycle for customers.

Act as primary advisor for technical stakeholders.

Architect scalable authentication services.

Build IAM foundations for AI/ML platforms.

Design high-availability authentication services.

Implement OIDC and SAML for SSO.

Design and develop Go services for IAM.

Integrate with OIDC, SSO, SAML, and SCIM.

Serve as a Tier 3 support bridge for complex issues.

Lead site deployments, migrations, and special projects.

Manage full IT/Identity/Endpoint stack.

Oversee IAM lifecycle and security operations.

Support CoreWeave's IT environment.

Provide end-user support and automation.

Administer the annual hardware refresh program.

Manage IT support projects using Jira.

Triage and resolve IT support tickets.

Diagnose various operating systems and SaaS applications.

Provide technical leadership and mentorship.

Collaborate with product engineering teams.

Build and maintain IAM solutions.

Ensure reliability, scalability, and security in development.