IT Support Specialist

Demonstrate product value to Enterprise Customers.

Address customer challenges with tailored solutions.

Serve as the primary security representative in customer engagements.

Drive technical security discussions addressing customer concerns.

Represent security in customer engagements.

Articulate security architecture and risk management.

Handle lower-complexity payroll requests.

Review and manage payroll tickets.

Mercury is hiring a Customer Support Specialist for remote work.

The position requires support during weekends.

Oversee daily IT operations and ticket management.

Coordinate between APAC and US IT teams.

Manage lender complaints and disputes.

Coordinate workflows and status updates.

Build relationships with strategic customers.

Apply technical expertise to solve identity challenges.

Lead the platform engineering team.

Build a foundational platform layer.

Establish and maintain client relationships.

Monitor and enhance client satisfaction.

Define the enterprise platform roadmap focusing on RBAC, SSO, and authentication.

Balance security, compliance, and reliability in product planning.

Drive security programs and provide TPM support.

Coordinate and track security team services.

Assist customers with inquiries via various channels.

Log and manage customer interactions.

Monitor and troubleshoot technology integration issues.

Manage support activities in a ticketing system.

Maintain and improve cloud infrastructure using Terraform.

Manage IAM and RBAC across environments.

Design and implement IAM components.

Build enterprise IAM features such as RBAC and SSO.

Provide technical support for Windows and Mac devices.

Manage device deployment and lifecycle.

Manage the end-to-end onboarding process.

Serve as the main HR inquiry contact.

Design and maintain GraphQL/REST APIs.

Own and manage access-layer systems.

Build and optimize security detection pipelines.

Conduct incident investigations for security breaches.

Design and manage IAM infrastructure.

Develop IAM roadmap aligned with security policies.

Assist customers with inquiries.

Resolve customer issues efficiently.

Provide exceptional customer support.

Troubleshoot and resolve issues effectively.

Provide technical support to customers.

Document and manage customer interactions.

Design and build observability platforms.

Define metrics standards and maintain dashboards.

Design secure cloud architectures.

Ensure compliance with health regulations.

Provide technical support via calls and emails.

Create incidents in ServiceNow for all service requests.

Lead and develop a Help Desk team.

Manage end-to-end help desk operations.

Drive security programs and TPM support.

Coordinate and track security services.

Respond to HR inquiries efficiently.

Ensure compliance with HR standards.

Support IT compliance initiatives.

Provide helpdesk assistance.

Safeguard systems in a financial environment.

Collaborate with cross-functional teams.

Develop security solutions for customers.

Collaborate with teams for business growth.

Establish an IAM team for migrations.

Lead IAM architecture for AWS and Azure.

Lead SOC operations and incident response.

Manage and oversee SOC personnel.

Migrate from transactional databases to analytical data warehouses.

Create real-time data ingestion systems.

Architect high-availability authentication services.

Implement OIDC and SAML for federated SSO.

Manage post-sales lifecycle for customers.

Act as primary advisor for technical stakeholders.

Architect scalable authentication services.

Build IAM foundations for AI/ML platforms.

Design high-availability authentication services.

Implement OIDC and SAML for SSO.

Manage and resolve employee tickets.

Coordinate with multiple departments for issue resolution.

Provide technical support to customers.

Respond to inquiries via calls, emails, and chats.

Perform remote hands and customer support tasks.

Install and maintain cabling infrastructure.

Manage hardware/software lifecycle for devices.

Provision and configure workstations.

Oversee daily IT support activities.

Monitor ticket queues and workload.

Serve as primary post-sales contact for enterprise customers.

Drive product adoption and customer satisfaction.

Provide technical support to customers.

Troubleshoot and resolve technical issues.

Provide remote customer support.

Resolve customer inquiries and issues.

Lead and develop a distributed IT team.

Support global IT operations for a workforce.

Process and respond to medical record requests.

Ensure compliance with privacy laws.