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As an IT Support Specialist, you will act as the primary helpdesk responder, ensuring that user requests are resolved quickly and efficiently. You will take ownership of provisioning laptops and workstations with necessary security tooling, while also tracking requests through our ticketing system and maintaining comprehensive runbooks.
Posted 22 days ago
Serve as the primary security representative in customer engagements.
Drive technical security discussions addressing customer concerns.
Posted 21 days ago
Represent security in customer engagements.
Articulate security architecture and risk management.
Posted 13 days ago
Build relationships with strategic customers.
Apply technical expertise to solve identity challenges.
Posted 10 days ago
Drive security programs and provide TPM support.
Coordinate and track security team services.
Posted 3 days ago
Design and manage IAM infrastructure.
Develop IAM roadmap aligned with security policies.
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Design secure cloud architectures.
Ensure compliance with health regulations.
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Drive security programs and TPM support.
Coordinate and track security services.
Posted 22 days ago
Demonstrate product value to Enterprise Customers.
Address customer challenges with tailored solutions.
Posted 13 days ago
Lead the platform engineering team.
Build a foundational platform layer.
Posted 10 days ago
Define the enterprise platform roadmap focusing on RBAC, SSO, and authentication.
Balance security, compliance, and reliability in product planning.
Posted 7 days ago
Maintain and improve cloud infrastructure using Terraform.
Manage IAM and RBAC across environments.
Posted 7 days ago
Design and implement IAM components.
Build enterprise IAM features such as RBAC and SSO.
Posted 6 days ago
Design and maintain GraphQL/REST APIs.
Own and manage access-layer systems.
Posted 6 days ago
Build and optimize security detection pipelines.
Conduct incident investigations for security breaches.
New
Design and build observability platforms.
Define metrics standards and maintain dashboards.
Posted 13 days ago
Manage lender complaints and disputes.
Coordinate workflows and status updates.
Posted 16 days ago
Handle lower-complexity payroll requests.
Review and manage payroll tickets.
Posted 15 days ago
Mercury is hiring a Customer Support Specialist for remote work.
The position requires support during weekends.
Posted 15 days ago
Oversee daily IT operations and ticket management.
Coordinate between APAC and US IT teams.
Posted 13 days ago
Establish and maintain client relationships.
Monitor and enhance client satisfaction.
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Assist customers with inquiries.
Resolve customer issues efficiently.
Posted 9 days ago
Assist customers with inquiries via various channels.
Log and manage customer interactions.
Posted 9 days ago
Monitor and troubleshoot technology integration issues.
Manage support activities in a ticketing system.
Posted 6 days ago
Provide technical support for Windows and Mac devices.
Manage device deployment and lifecycle.
Posted 6 days ago
Manage the end-to-end onboarding process.
Serve as the main HR inquiry contact.
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Provide exceptional customer support.
Troubleshoot and resolve issues effectively.
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Provide technical support to customers.
Document and manage customer interactions.
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Provide technical support via calls and emails.
Create incidents in ServiceNow for all service requests.
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Lead and develop a Help Desk team.
Manage end-to-end help desk operations.