IT Specialist Position

New

Skills

Change Management Freshservice Google Workspace Incident Management ITIL 4 Jira Service Management macOS troubleshooting Problem Management Request Management SaaS applications

We are seeking an IT Specialist to provide hands-on IT support for our US users, focusing on Google Workspace and SaaS applications. The successful candidate will administer and improve ITIL 4 processes, manage the service desk platform, and deliver exceptional support to both end-users and VIPs.

Key Responsibilities
  • Provide hands-on IT support for US users with a focus on Google Workspace and SaaS applications.
  • Administer and improve ITIL 4 processes including Incident, Request, Problem, Change, Knowledge, and Asset/Configuration Management.
  • Manage the service desk platform (Freshservice or Jira Service Management) and optimize workflows.
  • Deliver white-glove support to end-users and executives, including the CEO.
  • Maintain hardware/software inventory and ensure device compliance via MDM and asset tools.
Required Skills & Qualifications
  • 3-5 years of IT support or service-desk experience.
  • Proficiency in ITIL/ITSM practices.
  • Experience with Freshservice or Jira Service Management.
  • Ability to troubleshoot macOS, ChromeOS, A/V, networking, and Google Workspace.
  • Experience with Workspace ONE UEM or Google Endpoint Management; BetterCloud preferred.
  • Strong English communication skills, both verbal and written.
  • Proactive and accountable with a strong commitment to delivering high-quality support.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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