IT Support Lead

New

Skills

Google Workspace Intune ITSM (Freshservice) Jamf macOS Networking Fundamentals O365 SSO VPN Windows 11

The IT Support Lead serves as a critical Tier 3 bridge for addressing complex hardware and software issues that exceed baseline support levels. This role involves leading project-based work, including site deployments, migrations, and special events while ensuring efficient management of on-site inventory and data reporting.

Key Responsibilities
  • Lead project-based efforts, including site deployments and migrations.
  • Manage on-site inventory and prepare data sheets for reporting.
  • Provide deskside and remote support for O365, Google Workspace, VPN, and SSO.
  • Oversee the triage and setup of video conferencing and A/V for meetings.
  • Ensure Day 1 access and timely hardware delivery for new hires.
Required Skills & Qualifications
  • 4+ years in desktop support or IT operations.
  • 1+ year of lead experience in a technical environment.
  • Expertise in Windows 11 and macOS administration, including security.
  • Hands-on experience with Jamf, Intune, and ITSM platforms (Freshservice).
  • Solid understanding of networking fundamentals, VPN clients, and MFA troubleshooting.
  • Willingness to travel occasionally between sites and for limited out-of-state engagements.
  • Certifications such as CompTIA A+/Network+, ITIL Foundation, and vendor certifications are a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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