Technical Support Engineer

New

Skills

Active Directory Azure AD Entra ID IAM LDAP Network diagnostics Okta SAML SSO WS-Federation

As a Technical Support Engineer for Federal clients during the night shift, you will play a crucial role in supporting Identity and Access Management (IAM) within FedRAMP High/Moderate environments. You will be responsible for owning customer issues from initial contact to resolution while bridging customer needs with Okta to ensure timely resolutions.

Key Responsibilities
  • Support IAM in FedRAMP High/Moderate environments.
  • Own customer issues from initial contact to resolution.
  • Bridge customer needs with Okta, ensuring timely resolutions.
  • Meet KPIs for response quality and overall customer experience.
  • Coordinate cross-functional teams to resolve issues.
  • Document bugs and technical details for engineering.
Required Skills & Qualifications
  • 5+ years in enterprise technical support or similar.
  • IAM experience with SAML, SSO, LDAP, WS-Federation.
  • Directory services: Active Directory and Entra ID/Azure AD; Okta.
  • Experience with Office 365, Google Workspace, Salesforce, Workday.
  • Network diagnostics using Wireshark, Fiddler, DNS tools.
  • Strong communication skills and ability to remain calm under pressure.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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