Technical Support Engineer

New

Skills

Active Directory Azure AD Entra ID IAM LDAP Network diagnostics Okta SAML SSO WS-Federation

As a Technical Support Engineer for Federal clients during the night shift, you will play a crucial role in supporting Identity and Access Management (IAM) within FedRAMP High/Moderate environments. You will be responsible for owning customer issues from initial contact to resolution while bridging customer needs with Okta to ensure timely resolutions.

Key Responsibilities
  • Support IAM in FedRAMP High/Moderate environments.
  • Own customer issues from initial contact to resolution.
  • Bridge customer needs with Okta, ensuring timely resolutions.
  • Meet KPIs for response quality and overall customer experience.
  • Coordinate cross-functional teams to resolve issues.
  • Document bugs and technical details for engineering.
Required Skills & Qualifications
  • 5+ years in enterprise technical support or similar.
  • IAM experience with SAML, SSO, LDAP, WS-Federation.
  • Directory services: Active Directory and Entra ID/Azure AD; Okta.
  • Experience with Office 365, Google Workspace, Salesforce, Workday.
  • Network diagnostics using Wireshark, Fiddler, DNS tools.
  • Strong communication skills and ability to remain calm under pressure.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Technical Support Engineer

Posted 20 days ago

Serve as primary technical POC for customers.

Guide integration and maintenance of Okta deployments.

Active Directory Collaboration Customer Support DHCP

Product Marketing Manager

Posted 17 days ago

Translate complex tech into market stories.

Track the competitive landscape for cybersecurity.

Active Directory Collaboration Competitive Analysis Entra

Identity Security Manager

New

Serve as primary technical authority for clients.

Lead architecture and design of Saviynt deployments.

Active Directory Azure AD Identity Access Management Identity Governance and Administration

Windows Systems Engineer

Posted 7 days ago

Design and deploy enterprise Windows IT platforms.

Collaborate with IT administrators for engineering needs.

Active Directory DHCP DNS IIS

Information Systems Security Engineer

Posted 7 days ago

Collaborate with stakeholders for compliance solutions.

Integrate hardware and software into USG infrastructure.

8570 Level 2 certification Active Directory CCNA certification DNS

Senior Solutions Specialist

Posted 6 days ago

Lead customer conversations with stakeholders.

Focus on identity-driven digital transformation.

Active Directory Azure AD (Entra ID) Desktop MFA FIDO2/WebAuthn

Workplace Technology Engineer

New

Provide remote-first technical support.

Troubleshoot and resolve macOS and Windows issues.

Active Directory Google Workspace macOS troubleshooting MFA

Senior IT Systems Administrator

New

Architect and maintain enterprise infrastructure.

Lead systems architecture and identity management.

Active Directory AWS Azure AD (Entra ID) Defender

Endpoint Security Engineer

New

Maintain and enhance the security posture of Windows and AD.

Audit and remediate misconfigurations and legacy protocols.

Active Directory BloodHound Endpoint Detection and Response (EDR) Kerberos

Identity Security Manager

New

Serve as primary technical authority for clients.

Lead architecture and design of Saviynt deployments.

Active Directory Azure AD Identity Access Management Identity Governance and Administration

SharePoint Infrastructure Engineer

Posted 20 days ago

Manage SharePoint site administration.

Plan and execute content migrations.

Data Migration Tools Entra ID Metadata Management Microsoft 365

Cloud Project Engineer

Posted 10 days ago

Execute projects involving Windows Server and virtualization.

Administer Microsoft cloud environments including Azure and M365.

Cloud Infrastructure Management Entra ID Exchange Online Hyper-V

Cloud Systems Engineer

Posted 10 days ago

Support and execute cloud projects.

Administer Microsoft cloud environments.

Entra ID Exchange Hyper-V Intune

IT Operations Manager

Posted 9 days ago

Oversee daily IT operations.

Manage IT system enhancements and upgrades.

Business Intelligence solutions Entra ID Intune IT Operations Management

Senior Staff SRE InfraSec

Posted 20 days ago

Guide cloud security initiatives.

Design and deploy security solutions.

Ansible AWS Azure CloudFormation

Engineering Manager, Expansion

Posted 16 days ago

Lead and grow a team of engineers.

Own significant portions of platform capabilities.

APIs CI/CD compliance cross-functional collaboration

Senior Manager, Platform Engineering

Posted 16 days ago

Lead a team of infrastructure software engineers focused on Kubernetes.

Drive platform modernization and cost optimization.

AWS CI/CD DevOps EC2

Security Compliance Manager

Posted 12 days ago

Develop and manage compliance programs.

Stay updated on laws and regulations.

IAM Incident Response ISO Framework ITIL Framework

Senior IT Security Engineer

Posted 16 days ago

Manage ISO 27001 and SOC 2 audits.

Coordinate audit activities for SaaS certification.

GRC Platforms IAM Incident Response ISO 27001

Senior Site Reliability Engineer

Posted 15 days ago

Develop and maintain Infrastructure as Code using Terraform and Ansible.

Implement CI/CD pipelines for efficient deployment.

Ansible AWS Azure CI/CD

Cloud Senior Architect

Posted 14 days ago

Lead project-based teams on client engagements.

Serve as primary architect and technical lead.

AWS Lambda Azure DevOps CloudFormation EC2

Security Engineer Position

Posted 3 days ago

Build and maintain GRC controls.

Define security standards and policies.

AWS Azure Continuous Monitoring GCP

GCP Cloud Engineer

Posted 7 days ago

Manage and deploy cloud infrastructure with Terraform.

Orchestrate containers using GKE.

CI/CD DevOps GitHub Actions GitLab CI

Client Engineer Role

Posted 7 days ago

Own customer experience for selected accounts.

Drive RapidIdentity IAM deployments and adoption.

Active Directory (AD) Google Workspace IAM LDAP

Senior MLOps Engineer

Posted 6 days ago

Maintain and improve cloud infrastructure using Terraform.

Manage IAM and RBAC across environments.

CircleCI Docker GCP GitHub Actions

IAM Senior Software Engineer

Posted 6 days ago

Design and implement IAM components.

Build enterprise IAM features such as RBAC and SSO.

Go IAM MFA OAuth2

Cloud Solution Architect

Posted 6 days ago

Architect enterprise cloud and hybrid solutions.

Lead on-premises to AWS migrations.

Ansible AWS CloudFormation CrowdStrike

Cloud Solution Architect

Posted 6 days ago

Design and modernize cloud solutions.

Lead migrations from on-prem to AWS.

AWS CI/CD with Harness EC2 EKS

Infrastructure Security Engineer

New

Design and implement security controls for cloud infrastructure.

Embed security guardrails into IaC and CI/CD processes.

AWS CI/CD Containers GCP

Cyber Security Engineer

Posted 17 days ago

Plan and execute independent security projects.

Manage and audit identity provider solutions.

Configuration Management DLP EDR Entra

Identity Security Manager

New

Serve as primary technical authority for clients.

Lead architecture and design of Saviynt deployments.

Active Directory Azure AD Identity Access Management Identity Governance and Administration

Client Engineer Role

Posted 7 days ago

Own customer experience for selected accounts.

Drive RapidIdentity IAM deployments and adoption.

Active Directory (AD) Google Workspace IAM LDAP

Cyber Security Engineer

Posted 3 days ago

Secure infrastructure, endpoints, servers, and assets.

Focus on Data Protection and DLP solutions.

Cloud Access Security Broker (CASB) Data Loss Prevention (DLP) Data Protection EDR

Secure IAM Solutions Engineer

New

Design secure authentication systems.

Build scalable IAM solutions.

Java Kubernetes LDAP LDIF

Endpoint Security Engineer

New

Maintain and enhance the security posture of Windows and AD.

Audit and remediate misconfigurations and legacy protocols.

Active Directory BloodHound Endpoint Detection and Response (EDR) Kerberos

IT Technician Role

Posted 23 days ago

Provide first-line IT support through service desk.

Assist with identity and access management tasks.

CompTIA A+ Google Workspace iOS Jamf

Technical Support Engineer

Posted 20 days ago

Serve as primary technical POC for customers.

Guide integration and maintenance of Okta deployments.

Active Directory Collaboration Customer Support DHCP

Product Manager, Integrations

Posted 20 days ago

Define and ship integrations for external knowledge sources.

Collaborate with teams to enhance data retrieval and indexing.

Access Controls AI/ML API Development Data Governance

GRC Engineer Role

Posted 17 days ago

Design and implement compliance programs.

Manage Drata compliance platform.

AWS GRC InfoSec IT Audit

Product Marketing Manager

Posted 17 days ago

Translate complex tech into market stories.

Track the competitive landscape for cybersecurity.

Active Directory Collaboration Competitive Analysis Entra

High Volume Recruiter

Posted 16 days ago

Execute and manage full-cycle recruiting.

Partner with operational hiring leaders.

Applicant Tracking Systems Data Analysis Full-Cycle Recruiting G-Suite

Corporate Recruiter Contractor

Posted 16 days ago

Manage full-cycle recruiting processes.

Partner with operational hiring leaders.

Applicant Tracking Systems Data analysis Full-cycle recruiting Greenhouse

Corporate Recruiter Contractor

Posted 15 days ago

Manage full-cycle recruiting processes.

Establish relationships with hiring leaders.

Applicant Tracking Systems Data analysis Full-cycle recruiting Greenhouse

Legal Operations Manager

New

Manage outside counsel and vendors effectively.

Oversee legal matter lifecycle and e-billing.

Accounts Payable (AP) Artificial Intelligence (AI) tools Budget Tracking Contract Lifecycle Management (CLM)

Identity Security Manager

New

Serve as primary technical authority for clients.

Lead architecture and design of Saviynt deployments.

Active Directory Azure AD Identity Access Management Identity Governance and Administration

Corporate Operations Manager

Posted 6 days ago

Oversee technical roadmap for engineering teams.

Identify and reduce manual operational toil.

APIs Bash Google Workspace Intune

IT Operations Engineer

Posted 5 days ago

Administer IT applications for secure access.

Design and implement workflows and automations.

AWS Bash Git Google Workspace

Corporate Operations Manager

Posted 3 days ago

Oversee and prioritize technical roadmaps.

Reduce manual processes through automation.

API Automation Bash Scripting Cloud Computing Google Workspace Administration

High Volume Recruiter

New

Manage the full-cycle recruiting process.

Partner with hiring leaders for effective recruitment.

Applicant Tracking Systems Data Analysis Greenhouse G-Suite

IAM Engineer Role

Posted 3 days ago

Design and manage IAM infrastructure.

Develop IAM roadmap aligned with security policies.

Access Governance Attribute-Based Access Control Identity and Access Management Infrastructure as Code