IT Operations Senior Manager

New

Skills

Cloud Computing Cross-Platform Support Intune IT Operations ITSM Platforms Jamf Okta Root Cause Analysis (RCA) SaaS Telemetry

We are seeking a Senior Manager of IT Operations to lead and mentor our IT team, focusing on building user-centric service automators while managing a cloud-first technology stack. The ideal candidate will have extensive experience in IT operations, particularly in regulated environments.

Key Responsibilities
  • Lead and mentor the IT team to enhance performance and service delivery.
  • Build service automators with a focus on user experience and efficiency.
  • Direct internal teams and Managed Service Providers (MSP) to optimize IT operations.
  • Manage and architect a cloud-first stack including SaaS, Okta, Intune, and Jamf.
  • Utilize telemetry and root cause analysis (RCA) to drive real-time resource management and automation.
  • Partner cross-functionally to ensure compliant and auditable IT operations aligned with business objectives.
  • Act as an escalation point for complex issues, leading root cause analysis and implementing durable fixes.
  • Participate in the on-call schedule to provide support as needed.
Requirements & Qualifications
  • 8+ years of experience in IT Operations/Engineering, particularly in cloud-first and regulated environments.
  • Experience with cross-platform support (Mac, Windows, iOS) and identity management (Okta).
  • Interest in artificial intelligence and its application in IT operations.
  • Familiarity with ITSM platforms, automation, and self-service enablement.
  • Strong service mindset with a focus on process rigor and comfort in ambiguity.
  • Proven leadership experience with high-performing teams.
  • Ability to operate effectively across both strategy and execution using data-driven insights.
  • Experience in healthcare, fintech, or other regulated industries is preferred.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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