IT Support Technician II

New

Skills

Endpoint Security Intune ITSM Ticketing Jamf macOS MDM Tools Networking Fundamentals SSO/MFA Troubleshooting VPN Windows 11

The IT Support Technician II will be responsible for providing endpoint support and troubleshooting for both Windows and Mac devices. This role entails managing device deployment and lifecycle using MDM tools such as Intune and Jamf, as well as ensuring effective inventory and asset management.

Key Responsibilities
  • Provide endpoint support and troubleshooting for Windows and Mac devices.
  • Manage device deployment and lifecycle using MDM tools (Intune, Jamf).
  • Maintain asset records and conduct audits for inventory management.
  • Onboard new hires and set up AV equipment for meetings.
  • Document processes and update Standard Operating Procedures (SOPs).
  • Participate in on-call rotation and travel for site builds and field support.
Requirements & Qualifications
  • 2+ years in technical desktop/endpoint support with Tier 2 ownership.
  • Experience with ITSM ticketing, SLAs, and change controls.
  • Proficiency in Windows 11 and macOS, with knowledge of endpoint security.
  • Familiarity with Jamf and Intune for device management.
  • Understanding of networking fundamentals, VPN, and SSO/MFA troubleshooting.
  • Experience in inventory management and data organization in spreadsheets.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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