IT Support Technician II

New

Skills

Endpoint Security Intune Inventory Management Jamf macOS MFA Troubleshooting SSO Ticketing Systems VPN Clients Windows 11

The IT Support Technician II role involves providing exceptional endpoint support and troubleshooting for both Windows and Mac systems. This position is crucial for ensuring a smooth device deployment and lifecycle management, as well as maintaining inventory and asset records. The technician will be responsible for onboarding new employees, ensuring a seamless IT experience from day one.

Key Responsibilities
  • Provide Tier 1/2 deskside and remote support for Windows and Mac systems.
  • Prepare, deploy, and maintain laptops/desktops using Intune and Jamf.
  • Manage on-site inventory and coordinate with IT Asset Management (ITAM).
  • Own IT onboarding process, ensuring timely equipment and access for new hires.
  • Create documentation for root causes and Standard Operating Procedures (SOPs).
  • Participate in on-call rotation and travel for builds and field support.
Required Skills & Qualifications
  • 2+ years in a technical desktop/endpoint support role.
  • Experience with ticketing/ITSM platforms and SLA adherence.
  • Proficiency in Windows 11 and macOS administration.
  • Hands-on experience with endpoint security and device management tools like Jamf and Intune.
  • Basic networking fundamentals, VPN clients, and SSO/MFA troubleshooting.
  • Strong documentation skills and organized data management.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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