Customer Operations Specialist

New

Skills

Agile methodology API troubleshooting Bug diagnosis Collaboration with engineers Database management Emotional intelligence Log analysis Problem-solving SaaS support Zendesk

The Technical Customer Operations Specialist serves as the first point of contact for API issues, ensuring that customer inquiries are handled efficiently and effectively. This role involves diagnosing bugs, collaborating with engineers, overseeing onboarding, and leading agile processes.

Key Responsibilities
  • Act as the primary contact for API-related issues and escalate within Customer Support.
  • Investigate logs, databases, and error monitoring to diagnose bugs.
  • Test and recreate bugs while collaborating with engineers and product managers.
  • Oversee onboarding processes, migrations, and reviews during upgrades.
  • Lead agile processes, recruit, and develop teammates.
  • Handle Zendesk cases with a focus on quality and support internal teams.
Required Skills & Qualifications
  • Experience in customer support, preferably in a SaaS environment.
  • Strong logical and analytical skills with tech experience.
  • Understanding of code and automation tinkering.
  • High emotional intelligence and empathy towards customers.
  • Research and problem-solving skills with attention to detail.
  • Knowledge of AML/CTF requirements and compliance.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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