Customer Advocacy Management

New

Skills

AI Technologies B2B Marketing Content Development Customer Advocacy Data Tracking Marketing Automation Presentation Skills Reference Management Tools Relationship Management Sales Support

As a Customer Advocacy Manager, you will take ownership of daily advocacy operations within a B2B technology environment, ensuring effective intake, prioritization, approvals, scheduling, fulfillment, tracking, and reporting. You will maintain accurate customer profiles and manage customer stories to produce compelling marketing assets.

Key Responsibilities
  • Own daily advocacy operations including intake, prioritization, and approvals.
  • Produce and manage customer stories and reference assets such as case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements.
  • Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success.
  • Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support.
  • Support measurement of advocacy impact on sales acceleration, engagement, and brand awareness.
  • Proactively identify and solve challenges in advocate recruitment and content development.
Requirements & Qualifications
  • 8+ years of experience in customer marketing, advocacy, or references within a B2B technology environment.
  • Exceptional written, verbal, and presentation skills with a high attention to detail.
  • Strong relationship-building skills with internal and external stakeholders.
  • Solid understanding of B2B marketing fundamentals and customer storytelling.
  • Customer-first mindset with the ability to understand customer goals and pain points.
  • Preferred: Tech-savvy with experience using AI and sales reference management tools.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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