Technical Account Manager - Automattic Special Projects Team

New

Skills

Account manager Communication Communication Skills Editing Jetpack Project Management Technical Support Wordpress

Job Description

Job Overview

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility is ensuring partners have an excellent experience with WordPress and Automattic products—from initial partner onboarding through the entire support and maintenance lifecycle of a site. This involves close collaboration with our partners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic's teams.

Responsibilities

Working closely with partners to resolve incoming requests with high precision.
Managing and tracking partner requests that involve support from designers and developers.
Diving into WordPress and WooCommerce configurations, setup, and site building.
Handling site migrations and basic DNS configuration.
Communicating effectively with partners to ensure all their site needs are met.

Requirements & Qualifications

Advanced level of WordPress admin expertise.
Excellent English writing and communication skills.
Ability to triage requests and escalate when needed.
Effective problem-solving and conflict resolution skills.
An eye for detail and desire to complete all project checklist items.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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