Technical Account Manager Lead

New

Skills

Account manager Customer Experience Git Grafana Php Project Management Team leadership Web Hosting Wordpress

Pressable, a leading managed WordPress hosting provider, is seeking a dynamic and experienced Team Lead to grow and guide our Technical Account Management team. In this remote, fast-paced start-up environment, you will play a pivotal role in shaping our customer engagement strategies, driving team performance, and ensuring our clients receive exceptional onboarding and ongoing support. This is a hands-on leadership role, ideal for a results-driven professional passionate about customer success, technical excellence, and team development.

Job Overview

As the Team Lead for Technical Account Management, you will mentor and develop a team of Technical Account Managers (TAMs), foster strong client relationships, and collaborate cross-functionally to provide best-in-class managed WordPress hosting experiences. Your responsibilities will span technical solution delivery, process improvement, training, and strategic partnership across Sales, Support, and Product teams.

Key Responsibilities
  • Manage, mentor, and develop a high-performing team of Technical Account Managers.
  • Act as a player-coach by engaging directly with customers for technical migrations, performance audits, and architecture optimization.
  • Provide technical leadership during pre-sales cycles, including product demonstrations and solution architecture reviews.
  • Oversee and resolve complex customer escalations during pre-sales and onboarding, ensuring prompt and effective solutions.
  • Design, document, and implement scalable processes, policies, and training materials to support team and customer success.
  • Collaborate with Sales, Support, and Product teams to ensure seamless customer experiences and inform product improvements.
  • Analyze customer data and team metrics to drive continuous improvement and inform strategic decision-making.
Required Skills & Qualifications
  • Proven experience leading and motivating technical teams in customer-facing roles.
  • Strong understanding of technical account management best practices and managed WordPress hosting services.
  • Expertise with technologies such as WordPress, PHP, Git, Grafana, and application performance monitoring (APM).
  • Experience building and scaling processes, policies, and training programs in technical organizations.
  • Outstanding verbal and written communication skills for both technical and non-technical audiences.
  • Demonstrated ability to resolve complex customer escalations and drive customer adoption and retention.
  • Strong organizational, project management, and decision-making skills.
  • Ability to work cross-functionally with Sales, Support, and Product teams.
  • Proactive, analytical, and passionate about continuous improvement and customer success.
  • Deep understanding of the WordPress ecosystem and hosting technologies.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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