Remote Support Account Manager

New

Skills

Account management Account manager Atlassian Tools Cloud Services Communication Skills Customer Support Problem Solving Relationship management Remote Work SaaS Team Collaboration

Atlassian is seeking a full-time, remote Support Account Manager based in the United Kingdom. This role involves managing customer accounts, providing expert support, and ensuring customer satisfaction with Atlassian’s team collaboration tools. The ideal candidate is a proactive communicator with strong technical and relationship-building skills.

Job Overview
  • Deliver exceptional account management and support services.
  • Act as a trusted advisor for Atlassian customers.
  • Ensure successful adoption and usage of Atlassian products.
Key Responsibilities
  • Manage and resolve customer inquiries and issues efficiently.
  • Build and maintain strong relationships with client teams.
  • Collaborate with internal Atlassian teams to optimize client success.
  • Provide tailored solutions and recommendations for customers.
  • Drive customer engagement and satisfaction.
Required Skills & Qualifications
  • Proven experience in account management or customer support.
  • Excellent communication and interpersonal skills.
  • Familiarity with SaaS or cloud-based collaboration tools.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently in a remote environment.
  • Knowledge of Atlassian products is a plus.
  • Professionalism and adaptability in a fast-paced setting.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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