Technical Account Manager Role

New

Skills

Account manager Analytical Skills Apis Automation C# CI/CD Cloud environments Cloud Platforms Communication Skills Customer Experience Customer Service Devops Java Javascript Node.js Performance Optimization Php Project Management Python React Redux Restful Apis Risk Management Sales support Slack SQL Technical Documentation Technical Support Tech Support Troubleshooting Wordpress Zendesk

Pressable is seeking an experienced Technical Account Manager to drive customer success and adoption of our managed WordPress hosting services. You will act as a strategic partner, leveraging technical expertise and outstanding communication to deliver exceptional experiences for agencies, businesses, and developers. This fully remote position offers impactful work in a collaborative, growth-oriented environment.

Job Overview
  • Champion customer adoption and satisfaction of Pressable’s hosting solutions.
  • Represent Pressable in technical and strategic discussions with clients and internal teams.
  • Guide clients through onboarding and ongoing platform optimization.
  • Advocate for customer needs, relay feedback, and support product enhancements.
  • Collaborate across sales, support, product, and engineering functions.
Key Responsibilities
  • Drive customer engagement and ensure successful adoption of Pressable’s managed WordPress hosting.
  • Deliver technical expertise during sales processes, including product demos and assessments.
  • Develop and maintain strong relationships with key customers, understanding their business and technical needs.
  • Lead clients through onboarding, ensuring seamless transitions to the Pressable platform.
  • Provide strategic technical guidance and proactive solutions to maximize platform health.
  • Troubleshoot and resolve escalated technical issues with priority given to larger sites and agency clients.
  • Document client interactions and technical resolutions for internal training and support resources.
  • Relay actionable customer feedback to product, development, and support teams.
Required Skills & Qualifications
  • Proven experience in WordPress development (required).
  • Strong understanding of managed hosting services and WordPress performance optimization.
  • Exceptional verbal and written communication skills for technical and non-technical stakeholders.
  • Analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
  • Track record in project management, organization, and handling multiple client accounts.
  • Ability to build and maintain long-term client partnerships.
  • Experience collaborating with sales, support, and product teams.
  • Comfort working remotely with flexible schedules and international teams.
  • Motivation to drive impact, foster customer success, and create structure in ambiguous situations.
  • High attention to detail and proficiency in technical documentation.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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