Customer Success Manager, Enterprise

New

Skills

Account management Customer success Technical communication
Job Overview

As a Sr. Customer Success Manager in Enterprise, you will be responsible for onboarding enterprise accounts, defining engagement strategies, conducting success reviews, and implementing best practices to maximize customer value.

Responsibilities
  • Onboard enterprise accounts and drive ongoing adoption
  • Define engagement strategy to maintain high customer satisfaction
  • Conduct periodic success reviews and expand Smartsheet use
  • Implement and share best practices to maximize customer value
  • Use usage patterns to provide guidance and boost adoption
Requirements & Qualifications
  • 3+ years in Customer Success or Account Management
  • Health & Life Sciences experience preferred
  • Able to explain technical topics to non-technical stakeholders
  • Build credibility by understanding customer requirements
  • Maintain outcome-based relationships with diverse accounts
  • Bachelor's degree or equivalent; willing to travel

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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