Gaming Support Agent

New

Skills

Account management Android Communication Communication Skills Customer Service Customer Support English Language Gaming Gaming Industry Knowledge Gaming Knowledge Independence Nintendo Switch Operations Management Problem-solving Remote Collaboration Remote Work Remote Work Experience Social Media Team Collaboration Teamwork Technical Support Technology Time Management Training Troubleshooting

Job Overview

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

Responsibilities
  • Handle customer support issues for a game studio
  • Assist players with account and technical issues
  • Resolve purchase- and gameplay-related queries
Requirements & Qualifications
  • Fluent in Thai (C1 minimum) and intermediate English (B2 minimum)
  • In-depth gaming knowledge
  • Owning a gaming console or modern PC/laptop
  • Fast learner with troubleshooting skills
  • Experience in customer service is a plus

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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