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Implementation Associate

New

Skills

Customer success Excel Project Management Risk Management Security Technical Support

About the Role

We are seeking a Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services, and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

How you'll spend your time:

  • Assist new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
  • Work directly with customers to configure Risk Cloud applications that meet their business objectives 
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
  • Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
  • Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
  • Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible, with a heavy focus on value creation. 
  • Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
  • Collaborate cross-functionally with Solutions Engineering and Customer Success  throughout the customer journey

We get excited about you if you have:

  • 2+ years of experience in GRC Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation/Professional Services, or a similar role with a strong foundation in GRC, Risk Advisory, or Security preferred industries
  • Intermediate technical knowledge working in Excel or a similar product 
  • Highly motivated, driven and passionate about technology and customer success
  • Ability to manage multiple accounts/priorities at a time – project management, organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: 2000.00

Pay Type: Per Month

Experience: Intermediate

Duration: 12.0 Months

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