API Support Engineer Role

New

Skills

Api Documentation Cross-functional Collaboration Cross-functional Communication Customer success Documentation Engineer Rest Apis Software Development Software Documentation Software Engineering Startup experience Technical Support

AssemblyAI is seeking a driven API Support Engineer to join our rapidly expanding team. In this remote and cross-functional role, you'll work closely with customers integrating our API, providing expert support and serving as a technical liaison between clients and our engineering team. This is a unique opportunity to take ownership of customer experience, contribute to technical resources, and help shape our product as a key team member.

Job Overview
  • Serve as the primary support contact for AssemblyAI’s API customers.
  • Interact with both customers and internal engineering teams to resolve technical issues.
  • Contribute to documentation, SDKs, and third-party integrations.
  • Work in a dynamic environment with growth opportunities and varied responsibilities.
Key Responsibilities
  • Guide new customers through API integration and ensure successful onboarding.
  • Provide technical support via live chat, Slack, and email, acting as a product expert.
  • Manage ticketing systems, relay bug reports, feature requests, and technical feedback to engineering.
  • Update documentation and enhance SDKs and integrations.
  • Communicate product updates and collect customer feedback regularly.
Required Skills & Qualifications
  • 6+ months in a technical support or similar customer-facing role.
  • Experience in high-growth startup environments.
  • Technical background through coding bootcamp or software engineering roles.
  • Proficiency with REST APIs and ability to explain API concepts.
  • Strong communication, organizational skills, and customer ownership mindset.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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