Care Specialist I

New

Skills

Active Listening Customer Service Data Entry Empathy Healthcare Knowledge High-Volume Call Management Medflyt Salesforce Time Management Verint

The Care Specialist I role involves managing high-volume service center calls related to HR inquiries and care requests, ensuring exceptional service and support for patients, caregivers, and health plans.

Key Responsibilities
  • Manage high-volume service center calls regarding HR inquiries (time-off, payroll, timekeeping) and care requests.
  • Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations.
  • Maintain exceptional service for all callers as per call reviews and post-call surveys.
  • Input accurate data entry of sensitive information.
  • Conduct status reviews by phone and record reviews for caregiver service and compliance.
  • Screen patients and caregivers for programs and benefits to enhance their lives.
Required Skills & Qualifications
  • Previous experience in a Customer Service environment.
  • At least 1 year in a high-volume inbound call center or contact center.
  • Experience with CRMs or Workforce Tech such as Salesforce, Medflyt, or Verint.
  • Empathy, active listening, and patience in customer service.
  • Ability to organize, prioritize, and manage time effectively.
  • Computer proficiency; tech-savvy; experience in a healthcare call center is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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