Member Support Representative

New

Skills

Active Listening Communication Skills Customer Service Data Entry Empathy HIPAA Compliance Multitasking Problem-Solving Remote Work Technical Troubleshooting

As a Member Support Representative, you will engage empathetically with members through live inbound calls, assisting them with various inquiries and providing exceptional service.

Key Responsibilities
  • Interact with members on live calls, documenting interactions and ongoing resolutions.
  • Verify eligibility and coverage provider benefits using internal tools while clearly communicating this information.
  • Field questions regarding telenutrition and match members with the appropriate dietitian.
  • Assist members with troubleshooting platform and account issues, providing basic technology help.
  • Collaborate with internal groups and external partners to address food delivery and grocery ordering questions.
  • Maintain a high level of accountability when handling sensitive information, ensuring compliance with HIPAA regulations.
  • Work effectively in a remote environment with a reliable high-speed internet connection.
Required Skills & Qualifications
  • Experience in a support role, either in-person or via live calls.
  • Strong communication skills for conveying complex information concisely in writing.
  • Familiarity with handling sensitive and protected information, including PII and PHI.
  • A private, secure, and quiet workspace conducive to remote work.
  • Flexible availability, preferably from 11:30 AM to 8:00 PM PST.
  • Proficient in multitasking and using internal tools effectively.
  • Strong problem-solving skills and ability to collaborate with peers and leaders.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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