Member Support Representative

New

Skills

Active Listening Collaboration Communication Skills Customer Service Documentation Skills HIPAA Compliance Multitasking Remote Work Proficiency Technical Troubleshooting Time Management

As a Member Support Representative, you will empathetically and patiently interact with members through live inbound calls. This role focuses on ensuring accurate documentation of interactions and ongoing resolutions to provide seamless follow-up. You will verify eligibility and coverage provider benefits while clearly communicating this information to members.

Key Responsibilities
  • Interact with members via live calls, providing empathetic support.
  • Document interactions and follow-up resolutions accurately.
  • Verify member eligibility and coverage provider benefits.
  • Assist members in matching with dietitians and scheduling appointments.
  • Field inquiries regarding telenutrition and troubleshoot platform issues.
  • Collaborate with internal and external partners on food delivery questions.
  • Maintain confidentiality of sensitive information in accordance with HIPAA.
  • Work with peers and leaders to solve complex problems.
Required Skills & Qualifications
  • Experience in a support role, particularly with live calls.
  • Ability to communicate complex information concisely in writing.
  • Familiarity with handling sensitive information, including PII and PHI.
  • Basic understanding of HIPAA regulations.
  • Access to a private, secure, and quiet workspace.
  • Flexible availability, preferably from 11:30 AM - 8:00 PM PST.
  • Reliable high-speed internet access (minimum 100 Mbps download, 20 Mbps upload).

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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