Trust & Safety Specialist

New

Skills

Active Listening Conflict Resolution Cross-Functional Coordination Customer Service Data Analysis De-escalation Techniques Emotional Intelligence Investigative Skills Problem Solving Risk Assessment

The Trust & Safety Specialist will be responsible for investigating reported violations of house rules and coordinating cross-functional incident responses. The ideal candidate will provide resolutions for escalated or potentially harmful situations and assist in the prevention and detection of future risks, all while offering empathetic support to community members.

Key Responsibilities
  • Investigate reported violations of house rules.
  • Coordinate cross-functional incident response.
  • Provide resolution to escalated or potentially harmful situations.
  • Assist in the prevention and detection of future risks.
  • Respond to inbound customer contacts and urgent incident types.
  • Monitor in-unit technology and proactively contact community members violating house rules.
  • Provide empathetic and caring support for community members with negative experiences.
  • Conduct thorough investigations analyzing data from sensors and gathering statements.
  • Utilize critical thinking, emotional intelligence, and creative problem-solving skills.
  • Coordinate with cross-functional partners to manage and resolve risky situations.
  • Identify and communicate potential risks for internal escalation.
  • Evaluate existing processes and contribute to development of best practices for the program.
Required Skills & Qualifications
  • 3+ years of experience in a customer-facing Trust & Safety role.
  • 3+ years of experience in conducting investigations and handling high-priority issues.
  • Knowledge and experience managing cross-functional incident response efforts.
  • Expertise in active listening and clear communication.
  • Sound judgment and problem-solving skills with minimal oversight.
  • Expertise in de-escalation techniques and victim advocacy.
  • Willingness to work off-hours, including weekends and holidays.
  • Remote work flexibility.
  • Competitive salary with Wi-Fi stipend and home office stipend for full-time roles.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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