Senior Customer Success Manager

New

Skills

Active Listening CRM Integration Customer Success Management Data Analysis Emotional Intelligence Marketing Automation Software Problem-Solving SaaS Sales Engagement Software Strategic Thinking

The Senior Enterprise Customer Success Manager will analyze data from multiple sources to make recommendations and guide customer behavior effectively. This role requires a deep understanding of customer objectives, enabling the manager to respond to needs and align on success criteria while serving as a trusted advisor.

Key Responsibilities
  • Analyze customer data to guide behavior effectively.
  • Understand customer goals and align on success criteria.
  • Anticipate and resolve risks to ensure customer satisfaction.
  • Engage stakeholders to drive a shared vision.
  • Champion the development of Customer Success Plans.
  • Connect with internal teams to maximize customer experience.
  • Stay informed on sales and revenue trends for industry credibility.
  • Partner with Account Executives in renewals and expansion strategies.
  • Complete activities to ensure value from the platform.
  • Perform other duties as assigned.
Required Skills & Qualifications
  • Bachelor’s degree in a related field or equivalent work experience.
  • At least 10 years of experience in CSM, Account Management, or similar roles in SaaS.
  • Knowledge of Sales Engagement or Marketing Automation Software and CRM integration.
  • Strategic and critical thinking skills.
  • Effective problem-solving skills.
  • Ability to synthesize data for decision-making.
  • Strong initiative and self-starter attitude.
  • Effective active listening skills with strong communication abilities.
  • Strong emotional intelligence and empathy.
  • Ability to build effective relationships and influence without direct authority.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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