Thai-English Gaming Support Agent

New

Skills

Android Customer Service Customer Support English Language Proficiency Team Collaboration

Join 5CA as a Gaming Support Agent and provide exceptional customer service for a leading international gaming studio. Use your bilingual Thai and English skills and gaming expertise to assist players with account, technical, and gameplay-related queries. Work remotely in a dynamic, diverse environment that values continuous learning, innovation, and inclusivity.

Job Overview

As a key member of our gaming support team, you will resolve player issues, stay up-to-date with the latest game updates, and ensure an outstanding player experience. You will benefit from comprehensive training, flexible remote work, and opportunities for personal and professional growth in a global company.

Key Responsibilities
  • Provide bilingual (Thai and English) customer support for gaming clients.
  • Assist players with account management, technical troubleshooting, and purchase issues.
  • Stay current with game updates, releases, and branding to deliver informed support.
  • Collaborate with team members, Team Leads, and Operations Managers to ensure consistent service quality.
  • Participate in ongoing training and development modules to enhance your skills.
Required Skills & Qualifications
  • Fluency in Thai and English (advanced level).
  • Passion for gaming and in-depth knowledge of current consoles or gaming PCs.
  • Strong troubleshooting and problem-solving abilities.
  • Fast learner with initiative and adaptability.
  • Access to a quiet, dedicated workspace at home.
  • Customer service experience is a plus.
  • Minimum internet speed: 15 Mb/s download/upload, latency < 120 ms.
  • Hardware requirements: 8 GB RAM, Windows 11 (except S Mode), 8th Gen Intel i5-8400/2nd Gen Ryzen or above, GTX 760 GPU or stronger.
  • Smartphone capable of running Android 10.0+ or iOS 16.0+ for two-factor authentication.
  • Commitment to working in a multicultural, remote-first environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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