Client Relationship Manager

New

Skills

Active Listening Analytical Skills Client Relationship Management Communication Skills Industry Trends Knowledge KPI Monitoring Problem-Solving Project Management Team Collaboration Time Management

The Account Manager plays a crucial role in building and maintaining strong client relationships to ensure adoption and retention of services. This position is responsible for identifying strategic growth opportunities within a portfolio, managing client inquiries, and resolving issues to enhance the booking experience.

Key Responsibilities
  • Build and maintain strong client relationships.
  • Identify strategic growth opportunities across your portfolio.
  • Manage client inquiries and resolve issues to improve booking experience.
  • Oversee client and internal projects from initiation to completion.
  • Become an expert on FareHarbor and industry trends to communicate advantages.
  • Meet KPIs: drive growth, maintain SLA, and retain clients.
  • Collaborate effectively with team members and go above and beyond for clients.
Requirements & Qualifications
  • Exceptional communication and active listening skills.
  • Strong analytical and problem-solving skills.
  • Ability to synthesize information and provide clear direction.
  • Organized with excellent time management abilities.
  • Ability to remain calm under pressure.
  • Demonstrates FareHarbor values and commitment to the company.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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