Senior Client Support Specialist

New

Skills

Active Listening Client Support Customer Success Empathy Hubspot Intercom Organizational Skills Process Improvement Troubleshooting Zendesk

We are seeking a dedicated Senior Client Support Specialist to serve as the primary contact for customer inquiries across various channels, including email, LiveChat, and phone. This role requires a proactive approach to troubleshooting and resolving first-line issues with empathy and speed while managing escalated cases effectively.

Key Responsibilities
  • Act as the primary contact for customer inquiries across multiple channels.
  • Troubleshoot and resolve first-line issues with empathy and speed.
  • Own and manage escalated cases, including medical complaints, ensuring timely resolution.
  • Coordinate second-line escalations with BD/AMs and cross-functional partners.
  • Lead day-to-day customer support team operations and share best practices.
  • Drive onboarding, training, QA audits, and real-time coaching to improve performance.
Requirements & Qualifications
  • 3–5+ years of client support or customer success experience in a fast-paced startup or marketplace.
  • Veterinary/animal healthcare experience is a major plus.
  • Exceptional communication, empathy, and active listening skills under pressure.
  • Highly organized with strong attention to detail and ability to juggle multiple priorities.
  • Experience with customer support platforms such as Hubspot, Zendesk, or Intercom.
  • Process-oriented with a knack for identifying inefficiencies and driving continuous improvement.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Travel Consultant Expert

Posted 42 days ago

Convert inquiries into bookings using sales techniques.

Understand client preferences through discovery calls.

Active Listening Client Relationship Management Communication Skills Consultative Selling

Trust & Safety Specialist

Posted 39 days ago

Investigate violations of house rules.

Coordinate cross-functional incident responses.

Active Listening Clear Communication Customer Support De-escalation Techniques

Premium Support Associate

Posted 35 days ago

Interact with customers through multiple communication channels.

Resolve customer issues following established workflows.

Active Listening Conflict Resolution CRM Systems Customer Service

Customer Experience Agent

Posted 35 days ago

Ramp is hiring for a remote Customer Experience Agent position.

The role is full-time with an evening shift.

Active Listening Communication Skills Customer Relationship Management (CRM) Customer Service

Client Relationship Manager

Posted 35 days ago

Build and maintain client relationships.

Identify growth opportunities in client portfolios.

Active Listening Analytical Skills Client Relationship Management Communication Skills

Member Support Representative

Posted 34 days ago

Assist members with inquiries during live calls.

Document member interactions for follow-up.

Active Listening Collaboration Communication Skills Customer Service

Customer Service Representative

Posted 29 days ago

Handle inbound calls and chats.

Provide excellent customer service.

Active Listening Adaptability Bilingual Communication Customer Service Skills

Senior Customer Success Manager

Posted 29 days ago

Analyze data to guide customer behavior.

Respond effectively to customer needs.

Active Listening CRM Integration Customer Success Management Data Analysis

Trust & Safety Specialist

Posted 29 days ago

Investigate reported violations of house rules.

Coordinate cross-functional incident responses.

Active Listening Critical Thinking Cross-Functional Collaboration Customer Support

Trust & Safety Specialist

Posted 29 days ago

Investigate reported violations of house rules.

Coordinate incident response across functions.

Active Listening Communication Skills Conflict Resolution Critical Thinking

Senior Customer Success Manager

Posted 21 days ago

Guide customer behavior through data analysis.

Respond effectively to customer needs and objectives.

Account Management Active Listening CRM Integration Customer Success Management

Care Specialist I

Posted 26 days ago

Manage service center calls for HR inquiries.

Follow up on time-sensitive patient and caregiver inquiries.

Active Listening Customer Service Data Entry Empathy

Trust & Safety Specialist

Posted 21 days ago

Investigate reported violations of house rules.

Coordinate incident response across departments.

Active Listening Clear Communication Critical Thinking Cross-Functional Coordination

Trust & Safety Specialist

Posted 20 days ago

Investigate reported violations of house rules.

Coordinate incident response across functions.

Active Listening Conflict Resolution Cross-Functional Coordination Customer Service

Senior Customer Success Manager

Posted 23 days ago

Analyze data to make effective customer behavior recommendations.

Understand and respond to customer needs and objectives.

Active Listening CRM Integration Customer Success Management Data Analysis

Senior Customer Success Manager

Posted 23 days ago

Analyze data to guide customer behavior.

Understand customer objectives and respond to needs.

Active Listening CRM Integration Customer Success Management Data Analysis

Bilingual Customer Representative

Posted 20 days ago

Provide phone support for cellular customers.

Assist with customer inquiries effectively.

Active Listening Bilingual Communication Conflict Resolution Customer Service

Finance Recruiter

Posted 19 days ago

Recruit finance and accounting professionals.

Collaborate with sales to fulfill job orders.

Accounting Active Listening Bullhorn ATS Candidate Screening

Member Support Representative

Posted 19 days ago

Interact empathetically with members during live calls.

Verify member eligibility and benefits.

Active Listening Communication Skills Customer Service Data Entry

Member Support Representative

Posted 16 days ago

Interact patiently with members through inbound calls.

Document interactions and ensure follow-up.

Active Listening Collaboration Communication Skills Customer Service

Insurance Support Agent

Posted 14 days ago

Provide customer support for insurance inquiries.

Help car owners manage insurance services.

Active Listening Attention to Detail Communication Skills Conflict Resolution

Member Support Representative

Posted 14 days ago

Provide empathetic support to members via live calls.

Document member interactions and ongoing resolutions.

Active Listening Communication Skills Customer Service Skills Documentation Skills

Virtual Customer Support Associate

Posted 11 days ago

Provide exceptional customer service remotely.

Assist customers with inquiries and issues.

Active Listening Communication Skills CRM Software Customer Service

Enrollment Specialist Position

New

Hire Enrollment Specialists for customer engagement.

Provide a supportive and fulfilling work environment.

Active Listening Communication Skills Customer Service Empathy

Marketplace Operations Manager

Posted 40 days ago

Deel is hiring a remote Marketplace Operations Manager.

The position is full-time and can be done from specific countries.

Client Support Communication Skills Cross-Functional Collaboration Data Analysis

Remote Hotel Coordinator

Posted 33 days ago

Assist clients with hotel bookings.

Manage hotel arrangements for clients.

Attention to Detail Booking Systems Client Support Communication Skills

Registered Behavior Technician

Posted 28 days ago

Provide ABA therapy under supervision.

Implement treatment and behavior plans.

ABA Therapy BCBA Collaboration Behavior Analysis Behavior Intervention Plans

Customer Success Manager

Posted 24 days ago

Serve as the primary contact for clients.

Manage inquiries and enhance client support.

Analytics Dashboards Client Support CRM Tools (HubSpot Zendesk)

Registered Behavior Technician

Posted 18 days ago

Provide ABA therapy under BCBA supervision.

Follow and implement behavior intervention plans.

Applied Behavior Analysis (ABA) Behavioral Health Knowledge Behavior Intervention Plans Client Support

Registered Behavior Technician

Posted 14 days ago

Provide ABA therapy under supervision.

Implement treatment and intervention plans.

Applied Behavior Analysis (ABA) Behavioral Health Knowledge Behavior Intervention Plans Client Support

Registered Behavior Technician

Posted 11 days ago

Provide ABA therapy under supervision.

Implement behavior intervention plans.

Applied Behavior Analysis (ABA) Behavioral Health Knowledge Behavior Intervention Plans Client Support

Registered Behavior Technician

Posted 11 days ago

Provide ABA therapy under supervision.

Implement behavior intervention plans.

Applied Behavior Analysis (ABA) Behavior Intervention Plans Client Support Collaboration with Clinical Teams

Registered Behavior Technician

Posted 11 days ago

Provide ABA therapy under BCBA supervision.

Follow treatment and behavior intervention plans.

ABA Therapy Behavioral Analysis Behavior Intervention Plans Client Support

Ad Operations Coordinator

Posted 8 days ago

Analyze mobile app partners' performance.

Assist clients with ad SDK integration.

Ad SDK Integration Client Support Cross-department Collaboration Data Analysis

Behavior Technician Position

Posted 7 days ago

Provide ABA therapy under supervision.

Implement behavior intervention plans.

Applied Behavior Analysis (ABA) Behavior Intervention Plans Behavior Tracking Client Support

Customer Success Manager

Posted 33 days ago

Drive customer outcomes and revenue growth.

Manage customer lifecycle from onboarding to expansion.

AI-powered Search Analytics Tools B2B Customer Success

Customer Success Operations

Posted 31 days ago

Design a tech-touch customer success strategy.

Develop account segmentation based on key metrics.

AI Tools Customer Success Customer Success Operations Data Analysis

Customer Success Associate

Posted 39 days ago

Manage high volume of SMB customers.

Monitor customer health scores proactively.

Account Management Communication Skills Contract Negotiation Customer Success

Starlink Account Lead

Posted 39 days ago

Serve as the primary contact for government customers.

Manage onboarding and ongoing customer account activities.

Account Management Contract Management Cross-Functional Coordination Customer Success

Customer Success Manager

Posted 31 days ago

Drive customer outcomes and revenue growth.

Manage the full customer lifecycle from onboarding to expansion.

Account Management AI-Powered Search Analytics Tools B2B SaaS

Customer Success Manager

Posted 32 days ago

Drive customer outcomes and revenue growth.

Manage the full customer lifecycle.

B2B Customer Success Data Analysis Digital Marketing

Senior Strategic Account Manager

Posted 33 days ago

Own and manage strategic accounts.

Focus on retention and expansion.

Account Management Customer Success Executive Communication Multi-threaded Relationships

Customer Success Manager

Posted 39 days ago

Drive customer outcomes and revenue growth.

Own the full customer lifecycle.

Account Management AI-powered search Analytics tools B2B

Customer Success Manager

Posted 36 days ago

Drive customer outcomes and revenue growth.

Ensure measurable ROI for clients.

Account Management AI-powered search B2B Customer Success

Customer Success Manager

Posted 35 days ago

Drive customer outcomes and revenue growth.

Manage the full customer lifecycle from onboarding to expansion.

AI-powered search B2B Customer Success Data analysis

Customer Success Associate Role

Posted 35 days ago

Manage SMB customer relationships effectively.

Monitor and improve customer health scores.

Account Management Communication Skills Customer Success Customer Support

HCP Access Strategy Director

Posted 35 days ago

Define and execute a go-to-market strategy.

Ensure success for early adopters.

Analytics Business Development Consulting Customer Success

Customer Success Manager

Posted 35 days ago

Drive customer outcomes and revenue growth.

Maintain a high gross renewal rate.

AI-powered search Analytical Skills B2B Customer Success

Customer Success Associate

Posted 35 days ago

Manage a high volume of SMB customers.

Monitor customer health scores and provide guidance.

Account Management Communication Skills Contract Negotiation Customer Success

Customer Success Manager

Posted 34 days ago

Drive customer outcomes and revenue growth.

Ensure clients realize measurable ROI.

AI-powered search Analytics tools B2B Customer Success