Patient Access Specialist

New

Skills

Appointment scheduling Billing inquiries Complex problem resolution CRM systems Customer service Data entry EHR systems Insurance workflows Prior authorizations Telehealth services

The Patient Access Specialist plays a crucial role in delivering exceptional customer service in a healthcare setting. This position involves managing complex insurance workflows and ensuring timely financial clearance for services. The specialist will also handle appointment scheduling, documentation collection, and communication with both clients and clinicians, making this a vital role in the patient care process.

Key Responsibilities
  • Deliver outstanding customer experiences via phone, email, text, and chat.
  • Manage complex insurance workflows, including secondary coverage and authorizations.
  • Collect documentation and schedule appointments while verifying insurance benefits.
  • Prepare prior authorizations and communicate status updates to stakeholders.
  • Support billing inquiries and process payments securely.
Required Skills & Qualifications
  • High school diploma or GED; associate degree preferred.
  • 2–3+ years of experience in healthcare operations or patient access.
  • Proficiency with EHR/CRM systems and payer portals.
  • Experience with high-volume environments and resolving payer issues.
  • Telehealth or multi-state healthcare experience preferred.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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