Customer Service Representative

New

Skills

Adaptability Bilingual (English and Spanish) Communication skills Conflict resolution Customer service Detail-oriented Empathy Problem-solving Relationship building Time management

Join our dynamic team as a Customer Service Representative in Member Care. In this part-time role, you will be responsible for providing exceptional service to our members regarding Sidecar Health’s products and services. Your goal will be to ensure a memorable experience for each member while addressing their needs effectively.

Key Responsibilities
  • Handle inbound calls and chat inquiries from members about products and services.
  • Provide excellent customer service in a timely and positive manner.
  • Build rapport and maintain positive relationships with existing members.
  • Handle issues and complaints efficiently where appropriate.
  • Maintain compliance with policies and standard operating procedures.
Requirements & Qualifications
  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Bilingual in English and Spanish preferred.
  • Experience in healthcare or insurance preferred.
  • Available for one of the designated shifts (CST): 7:00 AM - 11:00 AM or 3:00 PM - 7:00 PM, Monday to Friday.
  • Strong problem-solving skills and attention to detail.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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