Member Support Representative

New

Skills

Appointment scheduling Communication skills Customer service skills Documentation skills Empathy and active listening Knowledge of telenutrition Multitasking Remote work proficiency Technical troubleshooting Understanding of HIPAA regulations

As a Member Support Representative, you will play a vital role in providing empathetic support to our members through live inbound calls. Your primary focus will be on ensuring a seamless experience by accurately documenting interactions and following up on resolutions.

Key Responsibilities
  • Empathetically interact with members during live inbound calls.
  • Document interactions and ongoing resolutions for seamless follow-up.
  • Ensure member records are accurate and complete.
  • Multitask using internal tools to verify eligibility and benefits.
  • Field questions about the purpose and importance of telenutrition.
  • Match members with the right dietitian and find suitable appointment times.
  • Assist members with platform and account troubleshooting.
  • Work with partners on food delivery and grocery ordering queries.
  • Maintain accountability when handling sensitive information.
  • Collaborate with peers and leaders to find accurate solutions to complex problems.
Requirements & Qualifications
  • Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload.
  • Experience in a support role, either in person or on live calls.
  • Ability to communicate complex information concisely in writing.
  • Understanding of handling sensitive information, including PII and PHI, with knowledge of HIPAA.
  • A private, secure, and quiet workspace.
  • Flexible availability, including weekends, from 8:00 AM to 8:00 PM PST.
  • Willingness to engage in continuous learning and improvement.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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