Payment Operations Specialist

New

Skills

Attention to detail Collaboration tools Customer service Documentation Issue resolution Payment processing systems Time management Verbal communication Written communication Zendesk

The Payment Operations Specialist plays a crucial role in supporting customers with payment issues through Zendesk. The ideal candidate will work closely with customers and payment provider teams to resolve issues promptly and effectively.

Key Responsibilities
  • Support customers using Zendesk to troubleshoot and resolve payment issues.
  • Partner with customer and payment provider teams to quickly resolve issues.
  • Answer and prioritize queues to meet Service Level Agreements (SLAs).
  • Design and document payment operations processes to standardize and automate workflows.
  • Collaborate with payment providers, engineering, and product teams to address issues and keep stakeholders informed.
  • Support ad-hoc projects for the payment operations team.
Requirements & Qualifications
  • Bachelor’s Degree.
  • 2+ years in a payments-focused customer service role.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and task ownership.
  • Ability to work independently and collaboratively in teams.
  • Office presence required at least 3 days/week.
  • Willingness to learn new skills and support occasional out-of-hours/holiday needs.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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