Trust & Safety Specialist

New

Skills

Communication skills Conflict resolution Critical thinking Cross-functional collaboration Customer service Data analysis De-escalation techniques Emotional intelligence Investigative skills Risk assessment

The Trust & Safety Specialist - International plays a crucial role in maintaining a safe and supportive community. This position involves investigating reported violations, coordinating incident response, and providing resolutions to escalated situations.

Key Responsibilities
  • Investigate reported violations of house rules.
  • Coordinate cross-functional incident response efforts.
  • Provide resolutions to escalated or potentially harmful situations.
  • Assist in the prevention and detection of future risks.
  • Respond to inbound customer contacts and urgent incident types.
  • Monitor in-unit technology and proactively contact community members violating house rules.
  • Provide empathetic support for community members with negative experiences.
  • Conduct thorough investigations analyzing data from sensors and gathering statements.
  • Utilize critical thinking, emotional intelligence, and creative problem-solving skills.
  • Identify and communicate potential risks for internal escalation.
Required Skills & Qualifications
  • 3+ years of experience in a customer-facing Trust & Safety role.
  • 3+ years of experience in conducting investigations and handling high-priority issues.
  • Knowledge and experience managing cross-functional incident response efforts.
  • Expertise in active listening and clear communication.
  • Sound judgment and problem-solving skills with minimal oversight.
  • Expertise in de-escalation techniques and victim advocacy.
  • Willingness to work off-hours, including weekends and holidays.
  • Remote work flexibility.
  • Competitive salary with Wi-Fi and home office stipends for full-time roles.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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