Customer Service Representative

New

Skills

Adaptability Bilingual (English and Spanish) Communication skills Conflict resolution Customer service Empathy Healthcare knowledge Insurance knowledge Problem solving Time management

Join our dynamic team as a Customer Service Representative in Member Care. This part-time role involves engaging with our members through inbound calls and chat to assist them with Sidecar Health’s products and services. Our ideal candidate excels in delivering exceptional customer service and building lasting relationships with members.

Key Responsibilities
  • Handle inbound calls and chat inquiries from members regarding products and services.
  • Provide excellent customer service in a timely and positive manner.
  • Build rapport and maintain positive relationships with existing members.
  • Address issues and complaints effectively.
  • Maintain compliance with company policies and standard operating procedures.
Requirements & Qualifications
  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Bilingual in English and Spanish preferred.
  • Experience in healthcare or insurance preferred.
  • Available for specified shifts (CST): Monday–Friday: 7:00 AM - 11:00 AM or 3:00 PM - 7:00 PM.
  • Strong communication skills in both written and spoken formats.
  • Detail-oriented problem-solving skills.
  • Adaptability to thrive in a fast-paced, changing environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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