CX Management Consultant

New

Skills

AI Solutions Business Case Development Cloud Computing (AWS/Azure/Google) Contact Center Operations Customer Experience (CX) Strategies Executive Presentations Genesys Salesforce ServiceNow Workshop Facilitation

The CX Management Consultant will provide strategic advice to clients on optimizing contact center operations, enhancing customer experience (CX) strategies, and implementing AI solutions. This role involves designing and operationalizing improvements for both customer and employee experiences while collaborating with clients to establish effective strategies.

Key Responsibilities
  • Advise clients on contact center operations and CX strategies.
  • Design and operationalize improvements in customer and employee experiences.
  • Organize and facilitate workshops to define strategy and business requirements.
  • Synthesize learnings into deliverables, including current state assessments, gap analyses, roadmaps, and business cases.
  • Deliver presentations to senior leadership and stakeholders.
  • Develop business cases demonstrating how AI and digital solutions can enhance client relationships and drive sales.
Requirements & Qualifications
  • 5–7 years of experience in contact center operational leadership.
  • Familiarity with CX Cloud hyperscalers (AWS/Azure/Google) and AI solutions.
  • Experience with Genesys and CRM platforms (Salesforce, ServiceNow).
  • Bachelor's Degree required.
  • Strong facilitation skills for workshops and sessions.
  • Excellent communication skills and executive presence.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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