Director - Customer Success & Support

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Skills

Communication Css Customer Experience Customer Success Management Director Leadership Process Optimization Project Management Salesforce Strategic Planning

Job Overview

The Director of Customer Success in Blackbaud India is a senior leadership role responsible for overseeing the India operation across multiple functions within a matrix organization.

Responsibilities
  • Provide functional oversight of all Customer Success teams
  • Drive execution of strategy for Customer Support, Vertical Customer Success, Operations, Professional Services, etc.
  • Act as a senior escalation point for critical customer issues
Requirements & Qualifications
  • 15+ years of professional experience
  • 10+ years of managerial experience
  • Excellent communication and interpersonal skills

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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