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Associate Linux Support Engineer

New

Skills

Bash scripting Cloud computing Customer service Linux server administration Linux troubleshooting Networking fundamentals Open-source contributions Problem-solving skills Technical support Virtualization technologies

Canonical is seeking an Associate Linux Support Engineer to join our team in providing technical support for customers using Ubuntu and open-source products. This remote position offers a unique opportunity to work with a pioneering tech firm at the forefront of open-source software, solving complex technical challenges and contributing to a globally distributed team.

Key Responsibilities
  • Provide exceptional technical support for cloud, desktop, and IoT environments.
  • Manage support cases from qualification to resolution, ensuring high customer satisfaction.
  • Contribute to knowledge base articles and maintain communication with team members.
  • Act as an internal advocate for customers, keeping them updated on case progress.
  • Participate in a weekend working rotation and ongoing learning initiatives.
Required Skills & Qualifications
  • Undergraduate degree in a technical field or relevant experience.
  • Experience troubleshooting Linux systems and server administration.
  • Familiarity with programming languages such as bash, Perl, or Python.
  • Knowledge of networking and cloud computing concepts.
  • Strong communication skills and ability to work in a multicultural environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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