Product Solutions Lead

New

Skills

Analytical skills API tools Customer communication Documentation standards Product operations Salesforce SQL Team management Technical support Zendesk

The Product Solutions Lead will act as a subject matter expert (SME) for product solutions, focusing on investigating issues related to SQL, logs, and APIs. The role involves managing a team of Product Solutions Analysts, ensuring high-quality investigations, and maintaining clear communication with customers.

Key Responsibilities
  • Lead as product solutions SME; investigate issues using SQL, logs, and APIs.
  • Manage and coach a team of 3-5 Product Solutions Analysts.
  • Ensure high-quality investigations and clear communication with customers.
  • Collaborate with Customer Success, Product, and Engineering teams to resolve issues.
  • Onboard new hires and enhance their product knowledge.
  • Maintain documentation and ticket standards for escalations.
Requirements & Qualifications
  • 4+ years in technical support, product operations, or solutions.
  • Prior experience managing or mentoring team members.
  • Strong analytical skills and data-driven decision-making.
  • Experience with SQL, logs, or API tools.
  • Familiarity with Zendesk and Salesforce.
  • Exceptional written and verbal communication skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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