Member Support Representative

New

Skills

Basic understanding of nutrition Communication skills Customer service skills Empathy Familiarity with internal tools Knowledge of HIPAA regulations Multitasking abilities Problem-solving skills Remote work proficiency Technical troubleshooting

As a Member Support Representative, you will empathetically interact with members during live inbound calls, ensuring their needs are met and providing support for various inquiries related to telenutrition and dietary services.

Key Responsibilities
  • Interact with members during live calls and document interactions for seamless follow-up.
  • Verify member eligibility and benefits using internal tools while communicating information clearly.
  • Field questions about telenutrition and match members with the appropriate dietitian.
  • Assist members with platform troubleshooting and account-related queries.
  • Collaborate with internal and external partners on food delivery and grocery ordering inquiries.
  • Maintain accuracy in member records and handle sensitive information responsibly.
  • Work collaboratively with peers and leadership to resolve complex issues.
Required Skills & Qualifications
  • Experience in a support role, either in-person or via live calls.
  • Ability to communicate complex information concisely in writing.
  • Understanding of handling sensitive information (PII and PHI) and basic knowledge of HIPAA.
  • Access to reliable high-speed internet (minimum 100 Mbps download and 20 Mbps upload).
  • Private, secure, and quiet workspace.
  • Flexible availability, including weekends from 8:00 AM to 8:00 PM PST.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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