Account Management VP

New

Skills

B2B Account Management Contract Negotiation Customer Success Dashboard Building Enterprise Sales Frameworks KPI Tracking Renewal Strategies Revenue Pipeline Management Salesforce (SFDC) Team Leadership

We are seeking a dynamic and experienced VP of Account Management to lead and mentor a talented team of Account Executives. This remote-first role offers the opportunity to directly manage key accounts, oversee operational improvements, and drive customer success initiatives.

Key Responsibilities
  • Lead and mentor a team of 5-6 Account Executives through weekly 1:1 meetings.
  • Directly manage 1-2 key accounts to maintain a strong understanding of client experiences.
  • Act as a "Deal Desk" by reviewing renewal strategies and identifying opportunities for expansion.
  • Define and track KPIs that balance Customer Success and Account Management objectives.
  • Oversee the Operations Lead to enhance the Account Executive tech stack and operating rhythms.
  • Standardize the Account Executive Playbook, including onboarding and renewal processes.
  • Ensure the accuracy of the Account Executive revenue pipeline and maintain Salesforce (SFDC) hygiene.
  • Serve as the primary escalation point for client friction and issues.
  • Synthesize feedback from the Account Executive team to provide actionable insights.
  • Develop strategies to turn stakeholders into vocal brand advocates.
Required Skills & Qualifications
  • 10+ years in B2B account management or a similar commercial function.
  • At least 5 years of experience leading high-performing, senior-level teams managing significant revenue portfolios ($50M+).
  • Demonstrated ability to positively impact Net Revenue Retention (NRR).
  • Deep expertise in Customer Success and Account Management practices.
  • Experience navigating complex contracts and renewals exceeding $1M in annual value.
  • Proficiency in Salesforce (SFDC) with the ability to build dashboards.
  • Bachelor’s degree in Business or a related field.
  • Familiarity with enterprise sales frameworks such as MEDDIC, Challenger, or Sandler.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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