Cloud Customer Success Manager

New

Skills

Analytical Skills Business Development Cloud Cloud Platforms Cloud Services Communication Skills Contract Negotiation Customer Success Management Mentoring Project Management Relationship Building Strategy Team leadership

Join Rackspace Technology as a Cloud Customer Success Manager (Night Shift) and become a vital partner in driving customer retention, satisfaction, and growth. You will manage cloud-based customer relationships, support pre- and post-sales activities, and ensure exceptional service delivery. This remote role is open to candidates residing within the specified country.

Job Overview

As a Customer Success Manager, you are responsible for building strong customer partnerships, mitigating churn, handling renewals, and delivering fanatical support. Collaborate closely with customers and internal teams to ensure technical and administrative needs are met, while identifying opportunities for upselling and process improvement.

Key Responsibilities
  • Own and manage cloud-based customer relationships, ensuring satisfaction and retention.
  • Coordinate and resolve support requests between customers and Rackspace teams.
  • Oversee service delivery, manage maintenance schedules, and produce incident reports.
  • Negotiate contract renewals and service credits, and control administrative documentation.
  • Identify business opportunities, forecast churn, and implement creative retention strategies.
  • Organize and lead customer meetings, deliver ad-hoc reports, and maintain service improvement plans.
  • Coach and mentor team members, driving positive change and process development.
Required Skills & Qualifications
  • Experience supporting cloud-based customers in a customer success role.
  • Proven ability in customer retention, renewal negotiation, and churn mitigation.
  • Strong project management and organizational skills.
  • Excellent communication and relationship-building capabilities.
  • Analytical mindset for forecasting, reporting, and identifying growth opportunities.
  • Ability to manage night shift work schedules effectively.
  • Familiarity with service delivery, incident management, and contract documentation.
  • Collaborative, self-motivated, and proactive approach to objectives.
  • Commitment to upholding company security policies and procedures.
  • Positive attitude towards diversity and inclusion in the workplace.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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