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As a Strategic Account Manager for Mid-Market Retail, you will be responsible for owning and maintaining relationships with a portfolio of ~200 strategic retail sellers, driving account expansion, retention, and satisfaction. You will consult with business owners and operators to discover opportunities across operations, payments, and commerce, and design customized solutions to drive measurable business results. Your role will also involve advocating for upmarket seller needs with Product, Engineering, and Operations teams, collaborating cross-functionally for integrated outcomes, and engaging in negotiations and churn prevention as needed.
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