Client Support Specialist

New

Skills

Bug Reporting Client Relationship Management Collaboration with Engineering Customer Support Feature Request Communication KPI Monitoring Loan Origination RESTful APIs Software Troubleshooting Technical Aptitude

The Premier Support Specialist serves as the primary point of contact for client escalations across a diverse portfolio. This role is essential in ensuring a seamless experience for large enterprise clients and requires a strong collaboration with Engineering and Product teams to resolve any issues.

Key Responsibilities
  • Act as the primary contact for client escalations.
  • Participate in weekly meetings and quarterly business reviews with clients.
  • Monitor and report on account support KPIs; suggest end-user training monthly.
  • Communicate bugs, feature requests, and support to stakeholders.
  • Manage high-priority client support cases.
Required Skills & Qualifications
  • 2-4 years in a customer-facing role.
  • Experience collaborating with Engineering and Product teams.
  • Strong customer-facing skills with enterprise clients.
  • Robust technical aptitude and ability to acquire product expertise.
  • Subject matter expertise in Loan Origination and web technologies.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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