Cloud Support Engineer

New

Skills

AWS Bash Cloud Cloud Computing Customer Experience Customer Support Devops Docker Engineer Linux Linux Administration Networking Programming Python Scripting Storage Technologies Tech Support Troubleshooting Virtualization

Job Overview

Canonical is seeking a Cloud Support Engineer to provide technical support to customers leveraging Ubuntu and open source products. This globally remote role involves investigating and resolving complex customer issues related to Canonical's portfolio of products.

Responsibilities
  • Research and escalate customer reported issues
  • Resolve complex customer problems related to Canonical's products
  • Engage directly with customers to resolve issues through various communication channels
  • Contribute to knowledge base articles and maintain existing documentation
  • Understand Ubuntu development process to set correct customer expectations
Requirements & Qualifications
  • Hands-on experience supporting Linux systems
  • Expertise in Virtualization/Cloud technologies (KVM, OpenStack)
  • Experience with Containers (Docker, LXD/LXC, Kubernetes)
  • Knowledge of Storage technologies, Networking, and Cloud computing
  • Proficiency in troubleshooting Linux integration with other environments
  • Ability to navigate stack traces and logs for troubleshooting
  • Programming fundamentals in any language
  • Extensive customer support experience
  • Ability to travel internationally twice a year for company events

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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