Customer Support Team Lead

New

Skills

Customer Support Leadership Performance evaluation Problem-solving Process Improvement Remote Work Team leadership

Job Overview

As a Customer Support Team Lead, you will be responsible for leading a team of Support agents in business-to-business or business-to-consumer practices. Your role will involve delivering performance evaluations, conducting career discussions, and addressing performance gaps proactively. You will support and coach team members, serve as an escalation point, review team interactions, provide feedback, and advocate for customers.

Responsibilities
  • Support and coach team members to achieve KPIs
  • Serve as an escalation point and backup for Managers
  • Review team interactions to identify coaching opportunities
  • Provide feedback to associates through formal coaching evaluations
  • Review KPIs and supporting metrics
  • Advocate for customers on escalated tickets
  • Provide frontline coverage during peak volume
  • Author and publish help content
  • Stay informed on product changes
Requirements & Qualifications
  • Experience in working with senior leadership
  • Naturally diplomatic and tactful
  • Strong communication skills
  • Ability to handle stressful situations
  • Creative problem-solving skills
  • Goal-oriented and team-focused
  • Remote work flexibility

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 54 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Inventory Accountant

Posted 54 days ago

Prepare month-end inventory and COGS journals, Develop process improvements for inventory

Collaborate on annual audits, Provide data insights, Enhance inventory

Data Analysis Detail-oriented Financial Analysis Oracle

Remote Sales Engineer at Acquia

Posted 54 days ago

Hiring a remote Associate Sales Engineer

Full-time position

Communication Skills Drupal Presentation Skills Remote Work

Senior Product Manager RMM

Posted 54 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Growth Sales Representative Role

Posted 54 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Product Marketing Manager, Platform

Posted 54 days ago

Lead product marketing strategies for the platform

Collaborate with cross-functional teams for product awareness

Collaboration Communication Skills Content Creation Cross-functional teamwork

Remote Content Marketing Manager

Posted 54 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

Senior Manager, Customer Advocacy

Posted 54 days ago

Hiring a Senior Manager for Customer Advocacy at 1Password.

Full-time remote position in Canada or the United States.

Communication Skills Customer Satisfaction Interpersonal Skills Problem-solving

Public Affairs Director

Posted 54 days ago

Lead public affairs team <br> Establish new partnerships <br> Expand revenue opportunities <br>

e advocacy campaign solutions <br> Network and build strategic

Business Development Client Relationship Management Cross-functional Collaboration Sales strategy

Product Marketing Manager

Posted 54 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Customer Support Specialist (Ireland)

Posted 54 days ago

Hiring a Customer Support Specialist based in Ireland for a full-time remote position.

Assisting customers with technical issues and providing product information.

Communication Skills Crm software Customer Support Interpersonal Skills

Senior Product Manager, Growth

Posted 54 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Customer Support Enablement Manager

Posted 54 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Gaming Support Agent

Posted 54 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 54 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 54 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 54 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Multinational Customer Support Agent

Posted 54 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Business Dev Rep France

Posted 54 days ago

Hiring a Business Development Representative for France

Full-time remote position in France

Business Development Client Relationship Management Communication Skills English Proficiency

Revenue Enablement Product Manager

Posted 54 days ago

Drive revenue growth through strategic marketing

Analyze market trends for revenue optimization

Analytical Skills Cross-functional Collaboration Data-driven decision making Market Analysis

Remote Product Manager

Posted 54 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Product Success Specialist Role

Posted 54 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Remote Social Media Copywriter

Posted 54 days ago

Hiring a remote Social Media Copywriter for Ahrefs

Full-time position with 100% remote work

Communication Content Creation Copywriting Data Analysis

Senior Staff Software Engineer - Payments

Posted 54 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

APAC Emergency Response Lead

Posted 54 days ago

Lead rapid emergency housing activations in APAC.

Coordinate with partners and government for disaster response.

Communication Leadership Partnerships Risk Assessment And Mitigation

Senior Product Recruiter, India

Posted 54 days ago

Recruit specialized technical talent in India

Collaborate with internal teams for efficient recruiting

Communication Creative Data Management Engineering

Staff Software Engineer - Biztech

Posted 54 days ago

Solving challenging and unique problems in Global Tax Engineering at Airbnb

Promoting sustainable engineering practices and well-being in the work environment

Architecture Backend Development Engineer Fintech

Compliance Engineering Manager

Posted 54 days ago

Lead a team focused on compliance with global financial regulations in the Payments space

Collaborate extensively with cross-functional teams to ensure compliance is integrated throughout the platform

Architecture Communication Compliance Cross-functional Collaboration

Senior EX Ops Coordinator

Posted 54 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Indirect Tax Compliance Associate

Posted 54 days ago

Ensure global compliance with indirect tax regulations

Streamline VAT and Tourist Tax processes

Accounting Audit Compliance Data Analysis

Remote Technical Sourcer

Posted 54 days ago

Hiring a Technical Sourcer on a contract basis

Seeking remote individuals in the United States

Collaboration Communication Skills Engineer Interpersonal Skills

Senior Developer Support Engineer

Posted 54 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Recruiter Go-to-Market

Posted 54 days ago

Hiring a remote Recruiter for Go-to-Market roles.

Conducting full recruitment process from sourcing to offer acceptance.

Airtable Communication Interpersonal Skills Interviewing

Remote Mobile Designer

Posted 54 days ago

Hiring a Staff Mobile Designer for Airtable

Full-time remote position in the United States

Creative problem solving Design collaboration Mobile Development Prototyping

Senior Product Marketing Manager

Posted 54 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Remote Partnerships Director Role

Posted 54 days ago

Expand strategic partnerships

Drive business growth

Business Development Communication Leadership Partnerships

Remote Developer Support Engineer

Posted 54 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 54 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Remote Strategic Account Executive

Posted 54 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Blockchain Solutions Engineer

Posted 54 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Revenue Operations Lead

Posted 54 days ago

Optimize revenue operations for Allium.so's growth

Develop accurate revenue forecasting models

Bi tools Collaboration Tools Crm systems Data Analytics

Remote Customer Support Specialist

Posted 54 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Remote Senior Product Designer

Posted 54 days ago

Hire remote senior product designer

Design user-centric digital experiences

Adobe Creative Suite Collaboration Collaboration Tools Cross-functional Collaboration

Compliance Program Director

Posted 54 days ago

Lead and shape Alma's compliance program

Ensure alignment with industry regulations

Communication Compliance Director Documentation

Account Executive, Strategic Accounts

Posted 54 days ago

Hiring a remote Account Executive for strategic accounts in North America.

Full-time position that can be done remotely in the United States.

Account Executive Account management Business Development Communication Skills

Remote Business Operations Specialist

Posted 54 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

Remote QA Engineer

Posted 54 days ago

- Conduct thorough testing of Anagram's insurance billing software - Identify and report software

bugs and defects - Collaborate with the development team to ensure quality standards are met -

Agile Methodologies Communication Skills Database Management Problem-solving