Senior Technical Support

New

Skills

APIs Cloud Platforms DHCP DNS IoT Issue Analysis SaaS TCP/IP Technical Support VPNs

Join our team as a Senior Technical Support representative where you will play a crucial role in providing exceptional assistance to our customers. Our company specializes in delivering cutting-edge SaaS and IoT solutions, and we are looking for a dedicated individual to ensure customer satisfaction through effective problem-solving and communication.

Key Responsibilities
  • Respond to customer requests for technical assistance via phone and chat.
  • Manage independent support work while prioritizing customer needs.
  • Collaborate with support representatives across multiple locations.
  • Handle complex technical issues and escalate when necessary.
  • Support knowledge sharing and case collaboration within the team.
  • Participate in incident management and post-mortem activities.
Required Skills & Qualifications
  • Bachelor’s degree in a technical field or equivalent hands-on experience.
  • 4–6 years of experience in technical support or escalation, preferably in SaaS or IoT.
  • Understanding of networking basics: TCP/IP, DNS, DHCP, VPNs.
  • Experience with logs, diagnostics, and multi-layer issue analysis.
  • Familiarity with cloud platforms and connected hardware, including APIs/web integrations.
  • Strong collaboration and customer-facing communication skills.
  • Leadership experience in mentoring or guiding peers on complex cases.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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