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Product Success Specialist

New

Skills

APIs CSV data management Customer support Data synchronization Jira SaaS Single Sign-On (SSO) Technical support Troubleshooting Zendesk

PeopleGrove is seeking a driven and dynamic Product Support Specialist to support our higher education partners using our CORE product suite. This role involves assisting users with technical challenges and ensuring they maximize the value of our platform. You will be the first point of contact for clients, providing exceptional customer support and contributing to the continuous improvement of our services.

Key Responsibilities
  • Monitor and manage support channels for user inquiries and technical issues.
  • Provide empathetic, solution-oriented customer support and conduct user training.
  • Identify and troubleshoot technical issues, escalating critical concerns as needed.
  • Collaborate with Product, Engineering, and Customer Success teams to enhance user experience.
  • Contribute to initiatives aimed at optimizing support workflows.
Required Skills & Qualifications
  • Minimum 2 years in customer or technical support, preferably in SaaS.
  • Strong troubleshooting expertise with SSO, APIs, and data synchronization.
  • Excellent communication skills in English, capable of simplifying technical concepts.
  • Proficient in ticketing tools like Zendesk or Jira.
  • Ability to work independently in a remote-first environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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