Member Support Representative

New

Skills

Collaboration Tools Customer Support Data Privacy Knowledge Dietitian Coordination Documentation Skills Eligibility Verification HIPAA Compliance Live Call Handling Multitasking Technical Troubleshooting

As a Member Support Representative, you will play a crucial role in providing empathetic and patient support to our members through live inbound calls. Your responsibilities will include documenting interactions, verifying eligibility, and matching members with the right dietitian, all while maintaining high standards of accuracy and confidentiality.

Key Responsibilities
  • Interact with members empathetically and patiently during live calls.
  • Document interactions and ongoing resolutions for seamless follow-up.
  • Verify eligibility and coverage provider benefits using internal tools.
  • Field questions about telenutrition and assist with dietitian appointments.
  • Provide basic technology troubleshooting help for platform and account issues.
  • Collaborate with internal groups and external partners regarding food delivery inquiries.
  • Maintain a high level of personal accountability when handling sensitive information.
  • Work collaboratively with peers and leaders to find accurate solutions.
Requirements & Qualifications
  • Reliable high-speed internet access (100 Mbps download, 20 Mbps upload).
  • Experience in a support role, either in person or via live calls.
  • Ability to communicate complex information concisely in writing.
  • Familiarity with handling sensitive information, including PII and PHI.
  • Basic understanding of HIPAA regulations.
  • A completely private, secure, and quiet workspace.
  • Flexible availability, preferably from 11:30 AM to 8:00 PM PST.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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