Cloud Support Engineer Role

New

Skills

Cloud Customer Support Devops Docker Engineer Kubernetes Linux Linux Administration Linux System Administration Networking Openstack Programming Fundamentals Troubleshooting

Join Canonical, a pioneering tech company behind Ubuntu, as a Cloud Support Engineer. In this globally remote role, you'll support enterprise customers using Ubuntu and open source products across cloud, AI, IoT, and data science. Collaborate with talented colleagues worldwide, troubleshoot complex technical challenges, and contribute to the success of leading organizations leveraging cutting-edge technologies. Enjoy a distributed work environment, personal development opportunities, and a commitment to diversity and excellence.

Key Responsibilities
  • Investigate and resolve complex customer issues related to Canonical's product portfolio.
  • Provide expert technical support for Ubuntu and open source solutions in cloud environments.
  • Communicate effectively with customers via phone, ticketing system, and remote sessions.
  • Contribute and maintain knowledge base articles to share expertise and solutions.
  • Participate in weekend support rotations and collaborate globally with team members.
Required Skills & Qualifications
  • Extensive hands-on experience supporting Linux systems.
  • Proficiency in virtualization (KVM, OpenStack), containers (Docker, LXD/LXC, Kubernetes), and cloud technologies.
  • Strong troubleshooting skills for OS, application bugs, and integration with other environments.
  • Excellent written and spoken English with strong presentation abilities.
  • Undergraduate degree in a technical field or equivalent experience.
  • Demonstrated customer support experience and commitment to customer satisfaction.
  • Ability to travel internationally for company events.
  • Programming fundamentals in any language.
  • Track record of outstanding academic or professional achievement.
  • Passion for open source development and technology innovation.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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