Customer Success Manager

New

Skills

Account Management Customer Success Management Data Synthesis Emotional Intelligence Go-to-Market Strategies Problem Solving SaaS Sales Execution Sales Processes Strategic Thinking

The Customer Success Manager will apply successes, best practices, and learnings from the experiences of Outreach customers to consult with other customers. This role involves partnering with key stakeholders to achieve customer goals and remove roadblocks related to product adoption, prioritization, or technical issues.

Key Responsibilities
  • Champion the development and follow-through on Value Plans for accounts across the book of business.
  • Complete activities in the Outreach Operating Rhythm to ensure customer satisfaction and engagement.
  • Identify risks or barriers to client health and provide targeted mitigation strategies.
  • Connect internal teams to maximize the customer experience across Product, Professional Services, Support, Sales, Marketing, and Leadership.
  • Partner with Account Executives in renewals and expansions to drive value-driven programs.
Requirements & Qualifications
  • Bachelor's degree in a related field or equivalent work experience.
  • Minimum of 5 years in Customer Success Management, Account Management, or related experience in SaaS.
  • Proven experience in managing a book of 20-40 clients and driving tool adoption.
  • Strong strategic and critical thinking skills along with effective problem-solving abilities.
  • Strong communication skills, both verbal and written, with the ability to build effective relationships.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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