Customer Success Manager

New

Skills

Account Management AI-powered search Analytics tools B2B Customer Success Digital Marketing Google Analytics Marketing Strategy SEM Rush SEO

OptimizeGEO is seeking a Customer Success Manager for Global Markets to drive customer outcomes and revenue growth for our AI-powered search platform. This remote role will oversee the full customer lifecycle, ensuring clients achieve measurable ROI and view OptimizeGEO as a strategic partner.

Key Responsibilities
  • Own onboarding, activation, and ongoing success for enterprise/mid-market accounts.
  • Translate platform insights into actionable marketing and SEO strategies.
  • Conduct executive-level Quarterly Business Reviews focused on outcomes, not metrics.
  • Proactively identify risks, expansion opportunities, and product feedback.
  • Manage escalations with urgency and professionalism across global time zones.
  • Build scalable playbooks for onboarding, renewals, and regional rollouts.
  • Partner cross-functionally with Sales, Product, and Support teams.
Requirements & Qualifications
  • 3-7 years in Customer Success, Account Management, Digital Marketing, or Consulting.
  • Proven track record in B2B SaaS, preferably MarTech, SEO platforms, or analytics tools.
  • Strong understanding of SEO, search behavior, and digital discovery.
  • Familiarity with AI-powered search and generative engine optimization.
  • Proficiency in GA4 and Google Search Console.
  • Ability to interpret data trends and build compelling narratives.
  • Excellent executive communication skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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