Customer Success Manager

New

Skills

Account Management Analytical Skills Construction Technology Cross-Functional Collaboration Customer Success Management Implementation Strategy Problem-Solving Product Adoption SaaS Stakeholder Management

As a Mid-Market Customer Success Manager, you will be the primary contact for a portfolio of customers, driving successful onboarding and implementation of our platform tailored for construction use cases. Your role is crucial in ensuring customer satisfaction and promoting product adoption.

Key Responsibilities
  • Own a portfolio of customers and serve as their primary contact.
  • Onboard new customers and drive successful implementation.
  • Prescribe platform configurations for construction use cases.
  • Monitor account health and identify churn risks, intervening as necessary.
  • Drive product adoption, retention, and expansion opportunities.
  • Collaborate cross-functionally with Sales, Product, and Support teams.
Requirements & Qualifications
  • Customer-facing commercial experience in Customer Success or Account Management.
  • Strong analytical and problem-solving skills.
  • High ownership and execution capability.
  • Excellent communication and stakeholder management skills.
  • Ability to manage multiple priorities effectively.
  • Experience in SaaS or construction tech is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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